The first and most common use of conversational AI for customer service is to provide 24/7 customer service. You can use it to answer common customer questions, solve problems, and provide solutions. You can build your own custom database of information and feed it into the conversation platform to make it more accurate. Wondering how to use conversational AI to improve customer service? Here are some things you can try: A customer support chatbot for your website A chatbot for , or other messaging service An interactive voice response service Want to see an example.
A purchase do you want
Well done Leading bank HSBC uses AI-powered Taiwan Telegram Data conversational chatbots on its website to answer customer questions. Conversational AI customer serviceImage source: HSBC Offering a service like this means your customers don’t have to wait long to find answers to their questions. This improves their business experience and builds customer loyalty. Lead Generation and Conversion Conversational AI can be used to provide product recommendations to website visitors based on their search history and past online behavior.
Your products directly
You can use a website chatbot or virtual Arabia Email List assistant. To interact with users and direct them to the right page, product or service. Basically, this will guide leads into the sales funnel. Another way to help drive conversions is to cross-sell or upsell products to your customers. If a customer interacts with your chatbot to request a product recommendation, you can train it to recommend complementary or higher-value products. You can also use conversational platforms to deliver offers and promotions to potential or existing customers. When it comes to lead generation, AI-based conversational bots can schedule appointments and collect email addresses during non-working hours. You can then pass that information on to your sales team, who can then nurture those leads.