He was extremely pleased with the company’s Tunisia Email List willingness to solve his problem and this minimized the negative impression created earlier. On the website, the customer again evaluated the company, but this time positively, to tell other users that the problem had been resolved. Problems happen every day, and some are Tunisia Email List unavoidable. But even if they are furious with the brand, customers Tunisia Email List can understand this if the resolution happens in a timely manner and the service is quality. Philip Kotler describes in his book “Marketing Management” that, among customers who had a problem during their shopping experience and filed a complaint, up to 70% can return to doing business with the company Tunisia Email List if the demand is resolved . But this percentage can increase to 95% if the perception in relation to the service is positive and the resolution happens quickly.
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Your business needs to have a profile on these channels to Tunisia Email List quickly resolve complaints and ensure instant conversion from a disgruntled customer to a potential customer again. Video channels and streaming platforms YouTube is considered the second largest search engine in the world. Users look for videos to be entertained, learned and informed. It is content that can be Tunisia Email List consumed very easily, anywhere and from any device connected to the internet. This is an important communication channel for your company. And even though YouTube is Tunisia Email List classified as a social media platform, it also falls into other categories for its specifics. Create videos with explanatory content about your products or services, conduct interviews, show your company’s daily life, record webinars and share through this communication channel. This will increase your channel’s audience, the relevance of your strategy to search engines, and your viewing Tunisia Email List results. Also, this is an interesting way to monetize content.
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